Product support
A clearer path through setup.
Start with the provider, the connection, or the result you’re trying to understand.
Check provider setup
Confirm that your selected provider tool is installed and authenticated separately. Check its account access, usage limits, and current service status. Review compatibility with the supplied CrewParley preview.
Provider charges and subscription issues are governed by your agreement with that provider. Read the provider requirements.
Check the connection’s release status
An inactive catalog entry may be planned rather than implemented. The Gmail foundation is a preview with owner setup requirements; agent access is unavailable. Do not enter provider secrets into the public website.
A connected account and an AI agent assignment are different. Inspect the actual permissions and setup rather than relying on a profile’s role name.
Check the result and its history
Review the supplied context, provider response, and task history. If an outcome is uncertain, verify it before retrying an external action. A completion message alone does not establish success.
Keep credentials and private customer information out of screenshots or logs that you share for troubleshooting.
Contact CrewParley product support
Include the app version, Windows version, selected tool, a brief description, and the steps that led to the problem. Redact any private information before sending.
Product support is separate from any “Support” department or AI persona inside the application. An agent persona is not a channel to the CrewParley operator.